Talent.com
MSP Program Manager(Transition)
MSP Program Manager(Transition)BayOne Solutions • Chennai, IN
MSP Program Manager(Transition)

MSP Program Manager(Transition)

BayOne Solutions • Chennai, IN
2 hours ago
Job description

Title : Program Manager – Vendor & Transition Management (Technology & Managed Services)

Location : Bangalore, KA(Hybrid)

Job Type : Fulltime with BayOne Solutions

Experience : Minimum 5+ years of relevant experience

About the Role

We are seeking a proactive and detail-oriented Program Manager to lead and support large-scale technology transitions involving Managed Service Providers (MSPs) and System Integrators (SIs) . This role is ideal for a task-driven professional with deep expertise in vendor management, contract governance, transition planning, and global stakeholder coordination .

You will act as the primary liaison between internal technology, procurement, and service delivery teams, ensuring a seamless transition and steady-state handover for our large enterprise customers in the USA technology and engineering space .

Key Responsibilities

Program & Transition Management

  • Lead end-to-end transition programs for large-scale technology and managed service provider engagements.
  • Develop and maintain transition plans, milestones, risk registers, and communication plans .
  • Ensure smooth handover of services , minimizing disruption and aligning with SLAs and contractual obligations.
  • Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies.

Vendor & Contract Management

  • Oversee and manage Vendor Management Systems (VMS) such as Fieldglass , ensuring compliance, reporting accuracy, and vendor onboarding / offboarding.
  • Act as the single point of contact for all vendor performance management , renewals , and governance meetings .
  • Support contract and SOW management, tracking renewals, expirations, and extensions.
  • Drive performance reviews, KPI tracking, and corrective action plans for vendor partners.
  • Stakeholder & Communication Management

  • Engage directly with USA-based enterprise customers and internal leadership teams to provide status updates, insights, and escalations.
  • Facilitate cross-functional collaboration between procurement, technology, and delivery teams.
  • Ensure proactive communication of risks, dependencies, and mitigation strategies.
  • Process Optimization & Reporting

  • Drive continuous improvement in vendor and transition processes, focusing on automation, efficiency, and transparency .
  • Generate and maintain dashboards, transition scorecards, and executive summaries for leadership reporting.
  • Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.
  • Required Skills & Qualifications

  • 5+ years of experience in Program Management / Project Coordination / Vendor Management roles within technology, IT services, or engineering industries .
  • Proven track record managing large-scale transitions or transformations involving Managed Service Providers (MSPs) or System Integrators (SIs) .
  • Hands-on experience with Vendor Management Systems (preferably SAP Fieldglass , Ariba, or similar).
  • Strong understanding of contract governance, SLA / KPI management , and procurement processes .
  • Excellent communication, stakeholder management , and presentation skills (especially with global teams).
  • Proficiency in MS Project, Excel, PowerPoint , and collaboration tools (JIRA, Smartsheet, or Monday.com preferred).
  • Ability to operate independently in a fast-paced, matrixed environment and deliver under pressure.
  • Preferred Qualifications

  • PMP, PRINCE2, or ITIL certification.
  • Experience supporting North American enterprise customers in technology or engineering domains.
  • Exposure to transition governance frameworks and MSP operating models .
  • Working knowledge of financial tracking , budget forecasting , and vendor invoicing processes .
  • Key Attributes

  • Proactive, accountable, and organized — a true task master who drives results.
  • Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.
  • Strategic thinker with attention to operational detail.
  • Passion for process excellence and continuous improvement.
  • BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.

    Create a job alert for this search

    Program • Chennai, IN

    Related jobs
    Program / Delivery Manager

    Program / Delivery Manager

    Mastech Digital • Chennai
    Job Summary : We are seeking an experienced Program / Delivery Manager with a strong background in delivering complex technology and business initiatives across BFSI, Healthcare ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Program Management Engineer

    Senior Program Management Engineer

    Confidential • Chennai, India
    Program Management Executive wiil be responsible to Implement and lead the Vehicle and Powertrain programs for all the regions through colloboration between cross fucntional stake holders.Responsib...Show more
    Last updated: 23 days ago • Promoted
    Sr Manager - Program Management

    Sr Manager - Program Management

    Confidential • Chennai, India
    Job Description Responsible for identifying new projects, allocating project teams, monitoring their progress & resolving interfunctional issues with the objective of improving turnaround time, man...Show more
    Last updated: 19 days ago • Promoted
    Program Manager

    Program Manager

    Saaki Argus & Averil Consulting • Chennai, Tamil Nadu, India
    Quick Apply
    Location : Chennai / Mumbai / Pune / Bangalore.Lead and manage multiple projects under a single program, with a focus on Oracle ERP / Oracle Cloud implementations, ensuring all deliverables meet quality, sc...Show more
    Last updated: 30+ days ago
    Program Manager

    Program Manager

    Anugraha Exceed Incorporated • Chennai, IN
    SaaS environment with demonstrated technical depth.Strong Jira expertise (workflows, Automation, dashboards, JQL, Advanced Roadmaps) and Confluence for living documentation.Working knowledge of CI / ...Show more
    Last updated: 1 hour ago • Promoted • New!
    Senior Technical Program Manager, SaaS Release & Delivery Excellence

    Senior Technical Program Manager, SaaS Release & Delivery Excellence

    CoreStack • Greater Chennai Area, India
    Act as the single point of ownership for the entire software release lifecycle across our SaaS platform.This role requires a unique combination of. The core focus of this role is to drive operationa...Show more
    Last updated: 2 days ago • Promoted
    Program / Delivery Manager

    Program / Delivery Manager

    Confidential • Chennai, India
    We are seeking an experienced Program / Delivery Manager with a strong background in delivering complex technology and business initiatives across BFSI, Healthcare & Life Sciences, or Consumer Goods ...Show more
    Last updated: 23 days ago • Promoted
    Senior Technical Program Manager - Delivery Management

    Senior Technical Program Manager - Delivery Management

    Confidential • Chennai, India
    Act as the single point of ownership for the entire software release lifecycle across our SaaS platform.You are the definitive Delivery Owner, responsible for converting technical feature complete ...Show more
    Last updated: 2 days ago • Promoted
    Senior Technical Program Manager, SaaS Release & Delivery Excellence

    Senior Technical Program Manager, SaaS Release & Delivery Excellence

    Confidential • Chennai, India
    Act as the single point of ownership for the entire software release lifecycle across our SaaS platform.This role requires a unique combination of. The core focus of this role is to drive operationa...Show more
    Last updated: 5 days ago • Promoted
    Technical Program Manager

    Technical Program Manager

    Chargebee • Chennai, Tamil Nadu, India
    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, S...Show more
    Last updated: 14 days ago • Promoted
    Metayb - Technical Program Manager

    Metayb - Technical Program Manager

    Metayb • Chennai
    About Us : Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era.In just thre...Show more
    Last updated: 26 days ago • Promoted
    Technical Program Manager

    Technical Program Manager

    Confidential • Chennai, India
    They're looking for new ways to engage with businesses.Consumers today have a new set of expectations.They want outcomes, not ownership. Customization, not generalization.Constant improvement, not p...Show more
    Last updated: 30+ days ago • Promoted
    Sr Technical Program Manager, FTVX Team, FTVX Team

    Sr Technical Program Manager, FTVX Team, FTVX Team

    Confidential • Chennai, India
    Fire TV is how millions of people watch, share, and enjoy TV every day.We are looking for talented engineering professionals to help Fire TV become the global leader in entertainment with the best ...Show more
    Last updated: 10 days ago • Promoted
    Lead Technical Program Manager

    Lead Technical Program Manager

    Freshworks • Chennai, Tamil Nadu, India
    Define and Consolidate Requirements : .Collaborate with multiple product engineering and business stakeholders to gather analyse and document clear actionable requirements that align with product vis...Show more
    Last updated: 23 days ago • Promoted
    Lead - Technical Program Manager

    Lead - Technical Program Manager

    Confidential • Chennai, India
    Organizations everywhere struggle under the crushing costs and complexities of 'solutions' that promise to simplify their lives. To create better experience for their customers and employees.Softwar...Show more
    Last updated: 23 days ago • Promoted
    Associate Manager Program Management

    Associate Manager Program Management

    Indegene • Chennai, IN
    We are a technology-led healthcare solutions provider.We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent...Show more
    Last updated: 1 hour ago • Promoted • New!
    Program / Transition Manager

    Program / Transition Manager

    Confidential • Chennai
    Act as liaison between clients and management for business executions.Build and maintain a strong working relationship with key internal and external stakeholders. Ensure services and products are d...Show more
    Last updated: 23 days ago • Promoted
    Program Manager, Finance Transformation

    Program Manager, Finance Transformation

    Confidential • Chennai, India
    This role is responsible for the successful planning, execution, and delivery of specific finance transformation projects and initiatives at Ford. The Finance Transformation Program Manager will wor...Show more
    Last updated: 23 days ago • Promoted