![[Urgent] Product Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=SpotDraft){kind=logo}
[Urgent] Product Specialist
SpotDraftIndiaAbout SpotDraft
SpotDraft is revolutionising the way high-growth companies handle contracts. Our CLM platform is designed to make contracting a breeze – it's convenient, it's fast, and it's incredibly easy to use. We're all about empowering legal teams with the tools and systems they need to unleash their full potential.
Don't just take our word for it – industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred are partnered with SpotDraft. Our platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster.
Join the SpotDraft revolution and discover the future of contracting
About the role
Our fast-growing Customer Success team is looking forward to onboarding passionate technology enthusiasts to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft, your primary goal is to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft.
Your Mission :
As a Product Specialist at SpotDraft, you will :
- Troubleshoot and Resolve Issues : Use your expertise to solve customer problems quickly and efficiently.
- Collaborate : Work closely with our Product & Engineering teams to improve our product.
- Educate : Help customers understand the full potential of SpotDraft's solutions.
Who you are :
2+ years
as a
Product Support Specialist
or Product Support Engineer in
SaaS-based applications.
Developer Tools
, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
Deep understanding of HTTP error codes, API workings, and reading API payloads / responses.
24 / 7 support environment.
Working at SpotDraft
When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company.
investors, venture capitalists and market leaders.
We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals.
Our Core Values
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