Beverage Operations Supervisor

Administration To ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. To assist the Head Chef in the smooth running of the operations. To oversee the preparation and update of individual Departmental Operations Manuals. To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Customer Service To ensure that all guest contact employees deliver the brand promise and provide exceptional guest service at all times. To ensure that employees also provide excellent service to internal customers as appropriate. To spend time in culinary areas observing guest and employee’s interaction, coaching the employees as and when necessary. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Financial To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. To ensure that each profit centre is operated in line with maximising profit while delivering on the brand promise. To ensure that each cost centre operates with the lowest possible cost structure while also delivering on the brand promise to the guest. To assist the Head Chef in the preparation of the Annual Business Plan. To strategically analyse business performance to facilitate accurate and meaningful forecasting. To proactively manage costs based on key performance indicators. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. To assist with the input of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. Marketing To assist in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by department. To constantly evaluate local, national and international market trends, vendors and other hotel / restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. To look for Marketing and Public Relations opportunities to increase awareness and ultimately business. Operational To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. To monitor all operations, especially during peak business periods and make adjustments where necessary. To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented. To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. To make sure that culinary employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. To make sure that all employees are up to date with the availability of seasonal and new products on the market. To taste and monitor the food products served throughout the operation, providing feedback where appropriate. To work with the Materials Department in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen. To work closely with the Stewarding Department to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage. To oversee the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. Personnel To oversee and assist in the recruitment and selection of all culinary employees. To make sure that hotel guidelines are followed when recruiting and use a competency-based approach to selecting their employees. To oversee the punctuality and appearance of all employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. To maximise the effectiveness by developing each of their skills and abilities through the appropriate training, coaching, and / or mentoring. To ensure that each Department plans and implements effective training programmes for their employees in coordination with the Human Resources Manager and their Departmental Trainers. To support the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. To ensure that all employees have a complete understanding of and adhere to employee rules and regulations. To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. To feedback the results of the Employee Engagement Survey and to ensure that the relevant changes are implemented. Other Duties To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations. To respond to changes dictated by the industry, company and hotel. To adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. To attend training sessions and meetings as and when required. To carry out any other reasonable duties and responsibilities as assigned. I have read this Job Description and fully understand and agree to follow the outlined duties above.