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Only 24h Left! ServiceNow Incident Management
Tata Consultancy ServicesIndia13 days ago
Job descriptionKnowledge of JIRA ticketing tool Knowledge of Slack Knowledge of Confluence Overall knowledge of Service now.
TCS is Hiring ServiceNow Incident Management For Kolkata location
Experience : 4 - 6 years
Mode of interview : Virtual
Location : Kolkata
JOB DESCRIPTION : Must have :
- Excellent communication and customer handling skills
- Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
- Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
- Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
- Experience in working in SLA based and 24 / 7 support model.
- Experience in Change management procedures.
Good to have :
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Only Left Management • India