▷ 15h Left : Senior Product Developer

Insurity’s Next Senior Product Developer

You will be responsible for supporting, solving, and analyzing various technical problems, including determination of system impact and software configuration for some of the most familiar names in the Insurance industry.

As a Senior Product Developer, you will also participate with customers throughout the Production support process. Researching and evaluating alternative approaches and recommending efficient and cost-effective solutions. You will contribute to activities to improve quality and customer satisfaction among our customers.

A strong desire to develop technical and business knowledge relative to Production support is vital in this role. Insurance domain knowledge is a plus.

What Our Senior Product Developer Will Do :

• Execute the triaging of all incoming tickets including properly identifying billable work.
• Provide day-to-day support and troubleshoot medium to high complexity customer issues / requests
• Update workflow management system and customer-facing tools with the most current ticket information.
• Execute and coordinate known data maintenance scripts with the appropriate teams.
• Escalate issues to appropriate resources per established procedures and ensure follow up to resolution.
• Contribute to and support the maintenance of the knowledge base for training and knowledge transfer purposes.
• Assist with functional root-cause analysis of incidents
• Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service.
• Expected to provide ad-hoc training for customers, internal users, new employees, etc., as required.
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Stay abreast of current technology in products, design changes, and new products offered.
• Work effectively with other departments when submitting customer feedback on tickets
• Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time zones.
• Externally communicate with Third Party Software Suppliers and Partners.

Who We’re Looking For :