Customer Service Executive – International Process

Mobi-Hub • Junagadh, IN

5 days ago

Job description

Job Title : Customer Service Executive – International Process

Location : Spaze Itech Park,unit 1025-1026,10 th Floor,Tower B3,Sohna road Gurugram,Sec-49- 122018 Department : Customer Experience / Operations

Experience Required : 7+ years Employment

Job Summary :

We are looking for a highly skilled and customer-focused professional to join our international customer service team. The ideal candidate should possess exceptional communicationskills, in-depth process knowledge, and a passion for delivering world-class customer experiences. As part of a global organization, you will be responsible for managing international client interactions, resolving queries efficiently, and ensuring customer satisfaction through professional, proactive, and empathetic engagement.

Key Responsibilities :

Handle inbound and outbound customer interactions via phone, email, and chat for international clients
Provide prompt, accurate, and courteous responses to customer inquiries, requests, and complaints
Identify customer needs and offer suitable solutions while maintaining service quality standards
Collaborate with internal departments to ensure timely resolution of issues and seamless service delivery
Maintain accurate documentation of customer interactions in CRM systems
Meet or exceed performance metrics such as response time, customer satisfaction, and quality assurance scores
Contribute to process improvement initiatives to enhance efficiency and service excellence
Stay updated with product knowledge, company policies, and market trends to provide informed support
Represent the company with professionalism, empathy, and integrity in every customer interaction

Key Skills & Competencies :

Excellent verbal and written communication skills in English (additional language proficiency is a plus)

Strong interpersonal skills and the ability to build rapport with international clients

Sound understanding of customer service principles and best practices

Ability to handle pressure, multitask, and adapt to a fast-paced work environment

Analytical thinking and problem-solving attitude with attention to detail

Proficient in Zendesk platform,MS Office, and customer support platforms

Positive attitude, team spirit, and a commitment to continuous improvement

Qualifications :

Bachelor’s degree in any discipline (Business Administration, Communication, or related field preferred)

7+ years of experience in international customer service or client support roles

Experience working with global clients or in a BPO / IT-enabled service environment preferred

Why Join Us :

Opportunity to work with a leading international organization

Exposure to global customer service standards and best practices

Supportive work culture that values growth, learning, and employee well-being

Competitive compensation and career advancement opportunities

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Customer Service Executive • Junagadh, IN