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Walk-In Drive - Customer Support - International Voice process - 1 to 4 yrs exp

Walk-In Drive - Customer Support - International Voice process - 1 to 4 yrs exp

Infosys BPMBangalore, IN
17 hours ago
Job description

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

🗓️ Walk-In Dates : 7th November 2025

📍 Locations : Bengaluru (Interview), Job Locations : Bangalore

⏰ Time : 10 : 00 AM to 2 : 00 PM

🏢 Venue : Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078,

Land Mark : Sindhoora Convention Center.

🔔 Mode : 100% Work from Office (WFO)

👥 Who Were Hiring

We are looking for customer-focused individuals with 1 to 4 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

💼 Key Responsibilities

  • Handle inbound and outbound calls from international customers.
  • Resolve product or service-related queries and complaints in a timely and professional manner.
  • Provide accurate information and troubleshoot customer concerns effectively.
  • Ensure high levels of customer satisfaction and experience.
  • Document all interactions in the system as per process guidelines.
  • Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
  • Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills :

  • Must be a graduate in any discipline.
  • 1-4 years of experience in international voice process / customer support preferred.
  • Excellent verbal communication skills in English.
  • Should be comfortable to work in night shifts / rotational shifts.
  • Prior experience in BPO / Call Center environment.
  • Familiarity with CRM tools and ticketing systems.
  • Ability to handle pressure and multitask effectively.

    • 📝 Mandatory Documents to Carry

  • Updated printout of your resume
  • Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
  • All original academic documents for verification :

    • ▸ 10th & 12th Marksheets

    ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

    ⚠️ Laptops & cameras are not permitted due to security restrictions.

    Government ID is mandatory for entry into the campus.

    📌 How to Attend the Walk-In

  • Carry a copy of this email / invitation
  • Register your application in advance

    • https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-227526

  • Walk into the Infosys Bengaluru JP Nagar Campus on 7th November 2025 between 10 : 00 AM 2 : 00 PM

    • 🌟 Why Infosys BPM?

  • 💼 Work with a global brand
  • 📚 Extensive training & upskilling programs
  • 🚀 Fast-track career growth in tech support or customer success
  • 🌏 Dynamic, inclusive, and team-oriented culture

    • Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

    Warm Regards,Talent Acquisition Team 📩

    Infosys BPM Ltd. 💼

    Human Resources | INFY HR 🌐

    www.infosysbpm.com

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    Customer Support • Bangalore, IN