Servicenow Developer - UX

Resolve technical issues raised by customers around the ServiceNow platform.

Deliver excellent customer experiences across channels – web, chat, email, phone, and case updates.

Use your knowledge, combined with diagnostic tools, to isolate and fix root causes.

Manage challenging support cases, and coordinate with internal teams when needed.

Provide valuable feedback for product and process improvements based on real-world issues.

Required Skills

Strong knowledge of web application stack components

Proficient in AngularJS and dynamic HTML : AJAX, JavaScript, CSS, XML, HTML, XHTML

Basic Object-Oriented Programming skills (Java strongly preferred)

Good understanding of SQL

Excellent troubleshooting and debugging skills

Experience analyzing logs and using standard debugging tools

Background in web development is highly desirable

Familiarity with tools such as incident management, knowledgebase systems, and escalation workflows

Strong communication skills – both verbal and written

Preferred Skills

Experience working with Client Scripts, UI Policies / Actions / Pages / Scripts / Macros)

Knowledge of Virtual Agent and Agent Workspace configuration

Understanding of Bootstrap framework and message communication protocols

Working knowledge of JavaScript

Experience with Eclipse IDE

Previous roles in software development or consulting

Experience troubleshooting e-commerce platforms (catalog, cart, payment systems)

Prior support experience with SaaS products