General Manager- Operations and Strategy

General Manager - Operations & Strategy

Location : Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a General Manager at StayVista , you’ll be responsible for the overall guest experience across all regions, working closely with regional managers to ensure consistent service delivery. The General Manager you will also focus on improving the company’s overall guest satisfaction ratings.

About You

• Develop and implement company-wide guest experience strategies.
• Lead cross-functional teams in initiatives to enhance guest experience.
• Monitor and report on guest satisfaction metrics at a national level.
• Take ownership of guest satisfaction, staff performance, and operational excellence.
• Manage and mentor senior staff
• Develop operational SOPs and improvement initiatives
• Analyze guest feedback and implement corrective action
• Large scale operations, define process drive with large set of people
• Data insights and process improvements.
• KYC of guest to be maintained, guest feedback score, cancellation and grievances management
• 7+ years of experience in a similar role.
• Master's Degree in Hospitality, Business Administration, or a related field
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

Key Metrics : What you will drive and achieve

Our Core Values : Are you a CURATER?

StayVista Spirit : Our Behavioral Competencies – How We Work Together

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.