ServiceNow Architect

Role : ServiceNow Solution Architecture

Exp : 10+ years

Design and implement scalable ServiceNow solutions across OMT, CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance.

Expertise in ServiceNow Telco Service Management along with CSM and Telecommunication Order management for Service Delivery process, Specialized in working in domain seperated environment

Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack.

Extensive experience in ServiceNow ITSM, CMDB, and Asset Management, along with

developing custom-scoped applications tailored to business needs.

Provided technical support to pre-sales teams, assisting in solution demonstrations, customer engagements, and proposal development.

Designed, developed, and implemented ITSM accelerators to streamline and fast-track

ServiceNow ITSM deployments for enterprises.

Proficient in ServiceNow integrations with market-leading and in-house tools using REST, SOAP, JDBC, LDAP, and other integration methods.

Strong expertise in ServiceNow scripting using JavaScript and Glide classes to enhance platform functionality.

Extensive experience in Service Catalog configuration and Workflow / Flow Designer to automate IT service processes.

Hands-on experience in ServiceNow Discovery, including configuring discovery schedules, analyzing logs, defining identification and classification rules, managing MID server clusters, SNMP OIDs, MIBs, and CMDB health metrics.

Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance.

Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives.

Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub.

Define architecture standards, governance models, coding best practices, and CI / CD pipelines for efficient ServiceNow development and deployment.

Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices.

Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement.

Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes.

Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables.

Experience with Telco OSS / BSS understanding is a plus.

Mandatory Skills : ServiceNow Solution Architecture .

Skills Required

Servicenow, Ldap, Cloud Computing, Automation Tools, Javascript, Data Migration, Jdbc, Csm, Itsm, ITOM, Soap, Rest, Asset Management