Customer Relationship Executive

Location : Delhi

Job Type : Full-time, Hybrid

Experience : 0-3 years of experience in customer service, preferably with a D2C brand

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities :

• Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
• Handle WhatsApp Business communication via WhatsApp API tools
• Convert queries / leads into orders
• Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
• Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMS
• Manage customers queries in their preferred language i.e., English or Hindi
• Communicate with a premium customer base in an efficient manner
• Understand the category of tableware and home décor quickly
• Help customers with technical & billing related queries
• Coordinate with other teams to make sure customer' queries are resolved
• Provide personalized product consultations, helping customers find the right fit based on their needs

Desired Candidate Profile :