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Senior Technical Support Engineer
Trigent Software - Professional ServicesIndia1 day ago
Job descriptionHands-on scripting : JavaScript, PowerShell, Unix Shell, (basic Python a plus) OS Admin skills : Windows / Linux / Unix , incl. SUDO policies, GPO, domain configs Network & protocol knowledge : HTTP, TCP / IP, FTP / SFTP, SSH, SNMP, REST / SOAP Familiarity with ServiceNow platform (ITOM preferred) Cloud infrastructure : AWS, Azure, GCP , EC2, ARM / CFT templates Experience reading / writing SQL queries ; understanding of Oracle / MySQL DBs Tools : Wireshark, Traceroute, log analyzers Strong communication, customer service, and problem-solving skills Bachelors degree in Computer Science or related field (or equivalent experience) 2+ years in customer-facing tech support roles (preferably SaaS / Web-based) Experience in incident management, escalation handling, and use of knowledge bases ServiceNow certifications or ITIL understanding
Job Role : Technical Support Engineer_Automation
Platform : ServiceNow
Notice Period : 30 Days (Immediate - 30 Days)
Location : Hyderabad
Compensation : Fixed 16 Lacs / Annual
Role Overview We are seeking a Technical Support Engineer Automation to troubleshoot and resolve complex issues in the ServiceNow platform. This role demands hands-on expertise in scripting, OS / server administration, cloud infrastructure, and networking protocols, with a customer-first mindset.
🧩 Key Responsibilities
- Provide L2 / L3 support for ServiceNow-related automation and platform issues.
- Analyze logs, debug scripts, and resolve issues related to performance, integrations, and configurations.
- Troubleshoot infrastructure / networking issues across Windows, Linux, and cloud (AWS / Azure).
- Collaborate with engineering and product teams for escalations and process improvements.
- Communicate clearly with customers via web, email, chat, and phone.
💡 Must-Have Skills
🎓 Qualification
✅ Good to Have
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Technical Support Engineer • India
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