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Customer Success Manager
AIMDelhi, India10 hours ago
Job descriptionBuild and maintain strong, long-lasting relationships with existing clients, serving as a trusted advisor. Understand client needs, challenges, and goals to identify opportunities for additional services or solutions. Ensure high levels of client satisfaction and retention through proactive communication and issue resolution. Collaborate with internal teams to ensure successful service delivery and client outcomes. Identify opportunities to upsell and cross-sell additional products or services to existing clients. Conduct market research to identify industry trends, competitive landscapes, and potential new markets. Contribute to the development of business development strategies, go-to-market plans, and sales forecasts. Provide market feedback to product development and marketing teams to inform future offerings. Track and report on sales performance metrics, pipeline status, and client engagement activities. Analyze sales data to identify areas for improvement and optimize business development efforts. Maintain accurate and up-to-date client records in CRM systems. Education : Bachelor's degree in Business Administration, Marketing, Sales, or a related field. Experience : Proven track record of success in business development, sales, or client management roles, typically 8+ years, preferably within a relevant industry (e.g., market
Overview :
The Customer Success Manager is responsible for driving revenue growth by identifying new business opportunities, building and nurturing strong client relationships, and expanding the company's market presence. This role requires a strategic thinker with exceptional communication, negotiation, and interpersonal skills, capable of understanding client needs and aligning them with the company's offerings.
Key Responsibilities :
New Business Development :
- Identify, qualify, and pursue new business opportunities through various channels (e.g., market research, networking, cold outreach, industry events).
- Develop and execute comprehensive sales strategies to achieve revenue targets and expand the client base.
- Lead the entire sales cycle from initial contact to contract negotiation and closing deals.
- Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.
Client Engagement & Relationship Management :
Market Research & Strategy :
Reporting & Analysis :
Qualifications :
research, Sponsorships, Job boards, research consulting, HR Benefit solutions ex; Talent acquisition, HRMS, reward and recognition products etc.
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Customer Manager • Delhi, India
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