End User Support Engineer

Job Description

Hardware support : technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops / laptops / workstations mobile devices tablets meeting room equipment printers etc.

Software support : diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

IMACD : physical installations moves adds changes and deinstalls for a wide variety of supported hardware devices including desktops / laptops / workstations mobile devices tablets meeting room equipment printers and etc. and supported software

Enhanced support for VIP users including 7x24 oncall support

Coordinate with infrastructure teams to resolve issues with network servers or other infrastructure devices or services that impact the normal work of end users

Support hardware and software changes (e.g. hardware device change / refresh system upgrade / migration patch update etc.) for end users

Asset management support for end user devices by following defined processes

Provide smart hand support for all kinds of hardware such as printers servers network devices backup devices meeting room equipment scientific devices etc.

Onsite support for events such as trade shows or special meetings

Regular checks for IT Room devices and Meeting Room equipment when required

Deployment services for largescale efforts include asset auditing and discovery project support image integration onsite installation user selfinstallation migration and asset recovery governed with full project status and reporting

Remote Work :