Support Engineer (Core Tech)

Job Summary

Synechron is seeking an experienced Lead Support Engineer specializing in core enterprise systems and middleware support within the capital markets domain. This role involves managing and troubleshooting complex platform components such as ESB messaging protocols databases and data flows ensuring stability and smooth data exchanges across systems. As a core team member you will lead incident resolution mentor support colleagues and collaborate with multiple technical teams to enhance operational efficiency system reliability and data quality. Your expertise will underpin the successful delivery of critical business operations.

Software Requirements

Required Skills :

Proven experience supporting enterprise middleware and integration platforms including ESB (Enterprise Service Bus) systems

Hands-on knowledge of messaging protocols like FIX SWIFT JMS MQ (Message Queues and Topics) and SFTP

Familiarity with Linux server management and support of backend databases such as Sybase and MongoDB

Ability to analyze and troubleshoot message flows data issues and system failures in a high-availability environment

Experience handling incident tickets performing root cause analysis and collaborating across cross-functional teams

Knowledge of cloud environments and cloud-native data management (preferred)

Preferred Skills :

Certifications in middleware technologies cloud platforms or data management solutions

Capital markets support experience especially with trading or settlement infrastructure

Overall Responsibilities

Monitor and analyze message traffic through enterprise systems ensuring reliable data flow and timely issue detection

Troubleshoot and resolve incidents related to ESB messaging protocols data systems and core components

Manage and resolve tickets associated with data quality system failures and downstream process disruptions

Conduct root cause analysis of complex system errors liaising with technical teams to implement permanent fixes

Escalate unresolved issues as needed coordinating with cross-functional teams to restore normal operations quickly

Maintain detailed documentation of issues troubleshooting steps and recurring problems to support continuous improvement

Collaborate with system architects and infrastructure teams to support system upgrades migrations and configuration changes

Contribute to process improvements for incident management data validation and operational workflows

Provide technical guidance and mentorship to junior team members to foster skill development and operational excellence

Technical Skills (By Category)

Messaging Protocols & Middleware :

Required : Experience with FIX SWIFT JMS MQ (Message Queues and Topics) and SFTP support in enterprise environments

Preferred : Knowledge of enterprise service bus (ESB) solutions and messaging fabric optimization

Databases & Data Management :

Required : Hands-on support of Sybase and MongoDB including troubleshooting and performance tuning

Preferred : Experience with data quality analysis data flow and data validation techniques

Operating Systems & Infrastructure :

Required : Linux server administration for support incident management and troubleshooting

Preferred : Knowledge of cloud infrastructure (AWS Azure or GCP) for hybrid or cloud-native deployments

Tools & Platforms :

Required : Ticketing and incident management tools (e.g. JIRA) support documentation and collaboration tools

Preferred : Automation scripting (Bash Python) for support automation and system health checks

Experience Requirements

5 years supporting enterprise middleware message flow and core technical systems in capital markets or financial institutions

Proven track record resolving complex incidents in high-availability environments

Experience in multi-system troubleshooting involving messaging databases and server infrastructure

Support experience in cloud environments and data management is advantageous

Previous leadership or mentorship experience in support teams is preferred

Day-to-Day Activities

Monitor real-time messaging traffic system health and data flow across platforms

Respond to troubleshoot and resolve infrastructure and message-related incidents swiftly

Conduct root cause analysis document findings and implement corrective actions

Collaborate closely with infrastructure development and business teams to facilitate system upgrades and migrations

Escalate unresolved issues according to escalation procedures and coordinate resolution efforts

Support the implementation of automation tools for monitoring incident response and repetitive tasks

Participate in shift handovers daily support meetings and incident reviews

Maintain comprehensive records of operational issues resolutions and preventive measures

Keep up-to-date with emerging support practices system upgrades and industry standards

Qualifications

Bachelors degree in Computer Science Information Technology or equivalent

Support certifications or training in middleware or cloud platforms (preferred)

Experience in supporting financial market systems trading infrastructure or enterprise data platforms is a plus

Professional Competencies

Strong analytical and diagnostic skills for complex technical systems

Excellent communication skills for stakeholder interaction and reporting

Leadership qualities to mentor and guide support team members

Ability to work effectively under pressure and multi-task in a dynamic environment

Collaborative mindset with a focus on continuous process and operational improvement

Flexibility to work in rotational shifts to ensure 24x7 coverage

S YNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law .

Candidate Application Notice

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1