Technical Support Specialist

We’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.

Key Responsibilities

• Serve as the first point of contact for technical support requests via email, chat, or phone.
• Diagnose and troubleshoot software, hardware, and network issues.
• Provide step-by-step guidance to resolve technical problems efficiently.
• Document support requests, solutions, and best practices in the knowledge base.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Identify recurring problems and suggest improvements to systems, processes, or products.
• Ensure timely follow-ups and maintain high standards of customer satisfaction.

What You Bring