Salesforce Systems Manager

Designation - SDFC Manager

Experience - 10+ Years

We are seeking an experienced and people-first IT Business Systems Manager to lead

our India-based Salesforce operations. This role will be responsible for managing a

team of Salesforce.Com professionals, with a focus on Production Support, delivery

alignment, and driving strategic outcomes in partnership with our USA-based teams.

As a key extension of our USA operations, this leader will embody a collaborative spirit,

foster a strong team culture, and ensure seamless alignment between global teams. If

you’re passionate about Salesforce, thrive in agile environments, and know how to

balance people leadership with results, we’d love to talk to you.

Key Responsibilities :

• Leadership & Team Management
• Lead and develop a high-performing India-based Salesforce team, with a strong

focus on mentoring and career growth.

and accountability.

collaboration is seamless and productive.

that span job level and function

experience, including Sales Cloud, Service Cloud, and platform customizations.

across all team deliverables.

uptime, and issue resolution standards are met.

set by USA leadership.

Developers to ensure consistent delivery and team synergy.

improvement initiatives.

satisfaction in a manner reflective of CA core values.

organize and lead

culture

Salesforce space as it pertains to all SFDC Clouds (Sales, Service, Revenue,

Marketing, Data, and beyond)

dynamics and shared outcomes.

communication, and planning efforts.

to explain technical concepts and analysis clearly to a diverse audience,

including senior executives, and be able to translate business objectives into

actionable analyses

provide input and guidance into the staffing

provide

leadership and support for delivery teams

Qualifications :

and managerial responsibilities.

approach to leadership.

record of success.

understanding of global work cultures and communication styles.

map directly to strategic objectives.

Consultant) are a strong plus.

What We Offer :

focus on innovation, collaboration, and excellence.