TCS Hiring for Genesys cloud implementation expert - Cloud Contact CenterTata Consultancy Services • Chennai, Tamil Nadu, India

TCS Hiring for Genesys cloud implementation expert - Cloud Contact Center

Tata Consultancy Services • Chennai, Tamil Nadu, India

16 hours ago

Job description

Job Title : Genesys cloud implementation expert - Cloud Contact Center

Location : PAN India

Experience : 8 to 12 Years

Job Description :

Experience & Skill Requirements :

12 + years of experience in Contact Center technology
End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers)
Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence
Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C)
Cloud Contact Center Architect certifications are preferred

Responsibilities :

Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

Responsible for infusing AI into the Contact Center solutions

Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

Conduct solution reviews to identify gaps and propose tangible recommendations

Ability to ensure the solution is in compliance with customer's security standards

Ability to callout risks (if any) at the early stage of the project

Mentor / guide implementation team

Create PPT presentation

Kind Regards,

Priyankha M

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Cloud Implementation • Chennai, Tamil Nadu, India

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