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Customer Support Specialist
ConfidentialRanchi, Raipur, Nagpur18 days ago
Job descriptionA Customer support Specialist is responsible for providing expert assistance and support to customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media. This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions. The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary. A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships. The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.
Skills Required
Salesforce, zendesk, Customer Support, Problem-solving, Technical Troubleshooting, Conflict Resolution
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Customer Support Specialist • Ranchi, Raipur, Nagpur