Guest Services Coordinator

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic : Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following :

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

• Monitoring the open dining sections of the restaurant for empty and cleaned tables
• Estimating wait times for guests, monitoring the guest waiting list
• Ensuring that the needs of the guests are met while they are waiting.
• Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.
• Perform the functions of escorting guests and / or resetting tables when required by work schedules.
• Present the Food and Beverage menu to the guests
• Resolve in a satisfactory and proactive manner all service and product deficiencies and report any incidents or challenges to Club Manager.
• Check with every guest, during each meal period, to ascertain satisfaction with service and food.
• Follow schedules, work assignments and execute the side jobs that are determined by HOD.
• Must be familiar with the policies and procedures appropriate for his / her position.
• Comply with Personal Grooming and Appearance Standards as laid down by the Company.
• Practice Basic Skills of Guest Courtesy as appropriate.
• Comply with all company policies, rules and regulations.