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Process Manager

Process Manager

Swift Cargo Pvt. Ltd.tiruppur, tamil nadu, in
5 days ago
Job description

Job Title : ERP Manager – Freight Forwarding (Oracle, Finance, Automation & MIS)

Reporting To : Managing Director

Collaborates With : Business Teams, Operations Department, Finance Team

Role Summary :

We are seeking a strategic and empathetic ERP Manager to lead the Oracle ERP system across freight forwarding operations. This role demands full ownership of ERP workflows, strong business acumen, and a deep understanding of global finance compliance. The ideal candidate will be process driven, automation-savvy, MIS-proficient, and highly collaborative with business, operations and finance teams to drive process excellence.

Key Responsibilities :

ERP & Workflow Ownership :

  • Manage and maintain all ERP master data, configurations, and workflows.
  • Design freight forwarding-specific business process flows in collaboration with business, operations and finance.
  • Develop exception monitoring reports, to identify process non-compliance.
  • Ensure ERP scalability and alignment with business growth, compliance, and operational needs.

Cross-Functional Collaboration :

  • Work closely with the Head of Operations and operational teams to align ERP with real-world logistics workflows.
  • Partner with finance to ensure accurate inter-office and inter-branch accounting and compliance.
  • Act as a bridge between business needs and technical capabilities.
  • User Engagement & Empathy-Driven Support :

  • Engage with end users to understand challenges and improve ERP usability.
  • Provide training, documentation, and ongoing support with a people-first approach.
  • Foster a culture of continuous improvement and collaboration.
  • Finance, Compliance & Global Coordination :

  • Ensure ERP supports global financial compliance and multi-branch operations.
  • Oversee invoicing, revenue recognition, cost allocation, and reconciliation processes.
  • Maintain audit readiness and support internal controls across geographies.
  • Automation & AI-Driven Optimization :

  • Implement AI-powered tools for invoice processing, bank reconciliation, and reporting.
  • Identify and execute automation opportunities to reduce manual effort and improve accuracy.
  • Stay updated on emerging ERP technologies and automation trends.
  • MIS & Analytics :

  • Develop and maintain MIS dashboards and reports for leadership decision-making.
  • Analyze ERP data to identify trends, inefficiencies, and opportunities for improvement.
  • Present actionable insights to the MD and leadership team.
  • Qualifications :

  • Bachelor’s degree in Business, IT, Logistics, or related field.
  • 5+ years of ERP management experience, preferably with Oracle in a freight forwarding context.
  • Strong understanding of global finance compliance, inter-office accounting, and freight operations.
  • Proven experience in MIS reporting, data analysis, and business intelligence tools.
  • Familiarity with AI tools for automation (OCR, RPA, reconciliation engines).
  • Preferred Skills :

  • Oracle ERP (Cloud or EBS) – Financials, SCM, Logistics modules.
  • Workflow design, master data governance, and process mapping.
  • Freight documentation, costing, and multi-branch operations.
  • Empathy-driven leadership, strong communication, and analytical thinking.
  • Apply resume to mayuri.sarode@swiftcargo.com

    Mention email subject [ERP Manager -"LOCATION"]

    Thanks

    Swift Cargo - HR

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    Manager • tiruppur, tamil nadu, in

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