Telehealth Operations Manager

About our Telehealth Operations Manager role.

We're seeking a dedicated individual to oversee medical office tasks, patient scheduling, record keeping, and daily communications for patients and healthcare providers. This is a full-time position with availability for night shifts (U.S. hours : 8 AM to 5 PM PST).

Key Responsibilities :

• Handling patient inquiries via phone
• Schedule appointments : Book, cancel, and reschedule appointments for services based on patient requests and physician schedules.
• Verify information : Collect and verify patient demographic, insurance, and other vital information for registration
• Document interactions : Accurately record patient calls, inquiries, and appointment details in EPIC
• Follow protocols : Adhere to all established call center protocols, Patient specific guidelines, and HIPAA regulations to protect patient confidentiality.
• Screen calls : Identify emergencies or urgent requests and route them to the appropriate team member or department.
• Provide basic information : Offer basic medical information and directions as appropriate, under the guidance of healthcare professionals.
• Enter Refill request for medications

This role requires strong verbal and written communication skills, adaptability, and familiarity with medical terminology and basic healthcare processes.

Requirements :

To be successful, you'll need excellent communication skills, ability to multitask, and problem-solving skills. Experience with medical software and customer service is beneficial.