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Client Services Executive

Client Services Executive

ConfidentialBengaluru / Bangalore, India
30+ days ago
Job description

Title : Client Services Executive

Location : Bangalore (Hybrid) .

We're looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync.

Key Responsibilities

  • Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment.
  • Understand client objectives and translate them into clear briefs for strategy, copy, and design teams.
  • Manage project timelines, feedback cycles, and deliverables with precision and accountability.
  • Work closely with creative and strategy teams to ensure all work aligns with brand tone, campaign goals, and performance metrics.
  • Prepare and share status reports, performance decks, and campaign recaps with clients.
  • Coordinate content calendars, campaign approvals, influencer activities, and production timelines.
  • Identify opportunities to strengthen relationships and upsell new ideas or services that align with client goals.
  • Ensure brand consistency and attention to detail across all deliverables.
  • Collaborate with leadership to maintain internal process discipline and elevate the client servicing standard at The Leaf.
  • Handle feedback and escalations constructively, maintaining professionalism and solution-oriented communication.

Requirements

  • 1–3 years of experience in client servicing, account management, or marketing coordination, preferably within a creative or digital agency.
  • Excellent communication and interpersonal skills — both written and verbal.
  • Strong project management and multitasking abilities with a keen eye for detail.
  • Understanding of social media, digital marketing, and content strategy fundamentals.
  • Proficiency in tools such as Google Workspace, Slack, Notion, and Trello.
  • A proactive and empathetic attitude with the ability to manage fast-paced, multi-stakeholder environments.

    • Nice to Have

  • Experience managing influencer campaigns, brand launches, or integrated marketing projects.
  • Familiarity with AI tools for workflow optimization, reporting, and creative coordination.
  • Exposure to creative production processes (shoots, edits, and post-production).

    • Skills : zoho crm,hubspot,freshdesk,zendesk,microsoft excel,client services,communication

    Skills Required

    Digital Marketing, Trello, Hubspot, Content Strategy, Slack, zoho crm, zendesk, Microsoft Excel, Social Media

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    Client Service Executive • Bengaluru / Bangalore, India