Senior Applied NLP / ML Engineer

About SentiSum

SentiSum is an AI-native Voice of Customer (VoC) platform built to unify customer feedback and drive retention outcomes. We help global brands across Europe and the US understand why customers churn and how to fix it instantly.

Our Kyo AI Engine turns millions of customer conversations into clear, actionable insights that help teams improve experience and retention — instantly..

This is a rare chance to build a product that’s loved and remembered.

The Role

We’re looking for a Senior NLP Engineer to help evolve and scale the Kyo AI Engine . This is an applied role , not a research one as you’ll be working on production-grade NLP systems that power live customer insights for global brands.

You’ll take large, messy, multilingual data and make it usable, accurate, and fast — bringing intelligence into where people work (Slack, Zendesk, Teams, and more).

What You’ll Do

• Design, train, and deploy custom NLP / LLM pipelines for text understanding, classification, summarisation, clustering, and semantic search.
• Build intelligent data enrichment pipelines that improve model precision over time.
• Ensure our models are trustworthy, explainable, and measurable — balancing innovation with reliability.
• Contribute to AI Ops, eval and observability frameworks to continuously monitor model drift and quality.

You’ll Fit If You

Why Join

Salary

Fixed : 35 lac - 50 Lac + Bonus + ESOPS