Customer Service Representative

Company Description

CruzenDigital is a leading Digital Marketing Agency based in India, specializing in a diverse range of services including SMM, SMO, E-commerce Marketing, Digital Marketing, Google Ads Management, YouTube Management, and Website Development. We help businesses achieve their goals through innovative strategies and cutting-edge technology.

Responsibilities :

Respond to customer inquiries promptly and professionally

Troubleshoot basic product or service issues

Provide clear and helpful information to customers

Document customer interactions and updates in our CRM system

Collaborate with internal teams to resolve complex issues

Maintain a high level of customer satisfaction

Requirements :

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to stay calm and patient under pressure

Experience in customer service or a related field (preferred)

Comfortable using computers, CRM tools, and support software

Strong attention to detail and organizational skills

Salary : upto 21k