Cluster Manager-Credit Cards

ConfidentialChennai, India

6 days ago

Job description

Job Requirements

Role / Job Title : Cluster Manager - Credit Cards

Function / Department : Credit Cards - Retail Assets

Roles & Responsibilities

Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customers
Implementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print.
Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payroll & infra service providers for creating a robust S&D Infrastructure
Own & drive basic quality parameters to drive approval rates / FTR / TAT / processes
Drive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members.

Secondary Responsibilities

Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channels

Evaluate the growth strategy based on competitor analysis and feedback from different channels / customers

Recommend process changes in order to improve sales efficiency and quality across customer acquisition points / channels.

Educational Qualification

Graduation : Any Graduate

Post Graduation : MBA, PGDM

Work Experience

5- 10 years of relevant experience

Skills Required

Competitor Analysis, Customer Acquisition

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Cluster • Chennai, India