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Performance Analyst
Performance AnalystElite Virtual Employee (EVE) • Mumbai, IN
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Performance Analyst

Performance Analyst

Elite Virtual Employee (EVE) • Mumbai, IN
15 hours ago
Job description

Job Summary :

We are seeking a detail-orientated Sales Operations & Performance Analyst to work remotely and monitor the performance of our sales and operations team. The candidate must come from a sales background, be capable of auditing sales calls, and provide hourly performance reports for each employee. This role plays a critical part in ensuring productivity, transparency, and consistency across the organisation.

Key Responsibilities :

Reporting & Performance Tracking

  • Prepare and share hourly performance reports for all employees.
  • Maintain daily, weekly, and monthly productivity dashboards and logs.
  • Track attendance, task updates, and real-time performance metrics remotely.

Sales Call Audits

  • Listen to and audit sales calls daily to assess communication quality and process adherence.
  • Review objection handling, product knowledge, pitch delivery, and customer engagement.
  • Document audit results and provide structured feedback to the management team.
  • Immediately escalate any red flags, compliance issues, or performance gaps.
  • Sales Operations Support

  • Coordinate with sales managers to ensure the team meets performance KPIs.
  • Identify skill gaps, provide insights for training, and support performance improvement.
  • Ensure all sales scripts, guidelines, and processes are followed by the team.
  • Assist in optimising sales processes using data-driven insights.
  • Required Qualifications & Skills :

  • Mandatory : Prior experience in sales.
  • Strong understanding of customer communication and sales processes.
  • Experience in call auditing or performance monitoring (preferred).
  • Strong analytical and reporting skills (Excel / Google Sheets).
  • Ability to evaluate conversations, identify gaps, and provide objective feedback.
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    Performance Analyst • Mumbai, IN

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