Customer Success Executive

Job Description

About Us

SwiftSku is a Y Combinator backed early stage startup. SwiftSku's co-founder, Mit Patel, grew up helping his family run their small convenience store. Mit’s family is just one of tens of thousands of Indian-immigrant owned convenience stores in America. These small family stores desperately need our help to stay alive as big corporate chains are gobbling up one family store after another.

Position Overview

We’re looking for a Client Success Executive to help our customers thrive. You’ll own relationships with store owners across the U.S., ensuring they get maximum value from SwiftSku while identifying opportunities to help them grow further. The ideal candidate is fluent in English, Gujarati, and Hindi, communicates clearly, and thrives in a fast-paced, customer-first environment. You’ll play a key role in driving customer success, retention, and revenue growth for a rapidly scaling multi product startup.

What You will Do

Build strong, long-term relationships with U.S. convenience store owners and guide them to succeed using SwiftSku.

Own every customer interaction from onboarding to renewals, ensuring customers get measurable value from our platform.

Act as the primary point of contact for questions, training, and escalations.

Spot and close opportunities to upsell or cross-sell products that help customers grow (and boost MRR).

Stay ahead of churn by tracking account health, understanding customer pain points, and acting before issues escalate.

Collaborate with Product, Engineering, and Sales to turn feedback into better features and smoother experiences.

Track and improve key metrics like adoption, retention, and CSAT and share insights that help the whole team win. What You will Bring

Fluency in English, Gujarati, and Hindi (spoken and written).

Excellent communication, empathy, and relationship-building skills.

Experience in SaaS, account management, or customer success (1–3 years).

Proven ability to upsell or expand accounts through genuine customer understanding.

Comfort analyzing customer feedback and taking action to improve satisfaction and retention.

A customer-first, problem-solver mindset with ownership over results.

Willingness to work night shifts (8 AM – 5 PM CST, Monday–Friday) supporting U.S. clients.

Thrive in fast-paced environments where priorities shift and collaboration is constant.

Why join SwiftSku?

Career growth path based on your ability to level yourself up, not on seniority. We promote those who create big business outcomes and grow into their next role regardless of tenure.

Global exposure – Work with our American team and customers.

Collaborative culture – Be part of an ambitious team that works and wins together.

Continuous growth – We invest in your development. From coaching to offsites to ambitious goals, we push you to become the best version of yourself in every way.

Requirements

Customer Success