RB - Acquiring : Business Manager

About Acquiring and Cards :

The Acquiring and Cards department focuses on the Cards and merchant acquiring business of the bank. The Bank offers a wide range of cards designed for the customers' specific needs along with offering PoS services under the Acquiring business vertical within the cards team. The department is also responsible for driving growth in the UPI payments space

About the Role :

The Business Manager is responsible for the sourcing of merchants and for adherence to the KYC policy. The Business Manager is also responsible for team management along with focusing on exceeding the targets set out in the KRAs.

Key Responsibilities

• Gain knowledge of the products and services offered and educate merchants on the available options.
• Ensure On-Boarding of New Merchants only
• Ensure that the merchant on-boarded in system is hand-holded by the sales team for the period of 6 months.
• Resolve merchant queries from re-training, statement queries, payment queries and any other query raised by the merchant for period of 6 months from the date of installation to activate and retain the merchant.
• Ensure closure of customer requests and complaints within TAT (2 working days)
• Grow the business by cross-selling the bank's products
• Manage credits given to inactive and de-installed merchants as per the bank's policy

Qualifications :

Optimal qualification for success on the job is :

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

Skills Required

Refer to the Job Description