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Role & responsibilities

Designation : Business Support Team Supervisor Business

Unit B2C : North America

Shift : Evening Shift (US Shift- 18 : 30 03 : 30)

Location : Vikhroli

Principal Duties / Responsibilities

Process & Stakeholder Management :

• Deliver / Manage KPI's and metrics in line with the prescribed targets
• Prioritize and organize work according to business priorities.
• Develop an in depth understanding of the technical aspects of the process.
• Driving process improvements within team for improved efficiency, client experience or better risk controls
• Periodic review of process risks and ensuring adequate controls are in place.
• Meeting with stakeholders to discuss process related challenges and opportunities
• Work with relevant stakeholders for effectively resolving escalations.
• Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning :

People Management / Development :

Top 5 Competencies

Qualifications :

Skills :

Knowledge :

Eligibility Criteria