Event Hospitality

Job Description of Hospitality Department

• Guest Services :

Handle guest check-ins and check-outs efficiently.

Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly.

Provide information and assistance to guests regarding event details, schedules, and facilities.

Greet and welcome event attendees in a friendly and professional manner.

Address guest inquiries and resolve any issues promptly.

Manage room reservations and ensure accurate booking details.

Coordinate with the reservations team to optimize room occupancy.

o Process cancellations and modifications according to company policies.

Monitor and maintain cleanliness and organization of the front desk area.