Executive Account Manager

About ISG :

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives. Our mission is to help clients make better business decisions and create new business value through trusted and objective insights into key market trends and emerging technologies.

Position Summary :

The Client Relations Executive will provide personalized customer service and support to information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc.

The candidate will be responsible for monitoring and tracking progress of all clients; conducting onboarding sessions, enabling client renewals of subscription advisory services; communicating with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities / questions / issues.

• Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly / quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly / quarterly basis.