Human Resources Senior Associate

HR Staff Services is connecting staff, managers and local HR to Amgen s global HR programs and tools. As part of that team, the Senior Associate will be responsible for providing HR service center support for the countries serviced by the team, specifically Amgen India (AIN). Besides the HR connect role, the Senior Associate will also have a lead and / or coordinating role in managing HR Connect (regional and global) projects (incl. acting as senior representative by coaching, sharing knowledge, training and guiding HR Connect as well as staff / managers / local HR for complex inquiries). You support the HR service center HR COE s with Business SME support related to ServiceNow and Workday.

Accountabilities :

• Participate in and / or lead and / or coordinate (system / process improvement) projects / audits
• Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries
• Act as liaison between HR Connect Teams to make sure activities / transactions / audits are globally aligned
• Act as designated subject matter expert on different areas / tools, programs and systems and be responsible for maintaining the knowledge base for AIN
• Act as a coach for HR Connect team member(s) and support for HR Connect manager on best practices, solutions and approaches
• Support the HR service center HR COE s with Business SME support related to the ServiceNow module and Workday
• Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements

Responsibilities :

Qualifications : Minimum Requirements

Preferred Requirements

Competencies :

Skills Required

Business Administration, Customer Service, Servicenow, Agile, Microsoft Office 365