▷ Apply Now : Service Desk Analyst

Service Desk Analyst

Location : PAN India

Experience : 2–4 years

Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions.

Your Role

As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. You’ll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.

In this role, you will :

• Provide first-level technical support and resolve incidents efficiently.
• Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
• Support user onboarding, access provisioning, and basic resource requests.
• Monitor system health and generate service performance reports.
• Guide users through self-service portals and support documentation.
• Coordinate with escalation teams for complex issue resolution.
• Ensure compliance with SLAs and service quality standards.

Your Profile

Technical Skills

Certifications (Preferred)

What You’ll Love About Working Here

About Us

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.