About Client :
Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.
- Job Title : Project Coordinator
- Key Skills : IT Hardware Logistics - Servicenow Automation & CMDB Maturity.
- Job Locations : Remote
- Experience : 7+ Years.
- Education Qualification : Any Graduation.
- Work Mode : Remote.
- Employment Type : Contract.
- Notice Period : Immediate to 15 Days
Mandatory Skills :
Project Coordinator – IT Hardware Logistics - Servicenow Automation & CMDB Maturity
Overview Coordinates the hardware logistics integration and CMDB maturity workstreams, ensuring seamless collaboration between development teams, logistics vendors, data stewards, and internal stakeholders to automate stock updates, asset receipts, and deliver a robust, analytics-ready CMDB.
Key Responsibilities
Act as liaison between ServiceNow logistics developers, CMDB architects, external hardware-logistics providers, and operations teamsCoordinate CMDB maturity initiatives :Facilitate data-dictionary workshops to define CI attributes (model, screen size, keyboard language, tracking number)Track progress on Transform Maps, reconciliation rules, and analytics dashboard deliverablesSchedule and oversee periodic physical vs. CMDB audit cyclesMaintain comprehensive project documentation : schedules, status reports, risk / issue logs, and action-item registersPlan and monitor API integration milestones : design reviews, development handoffs, testing windows, and production cutoversFacilitate cross-functional meetings; capture minutes and drive follow-up tasks to closureMonitor dependencies, escalate blockers to the Project Manager, and ensure alignment across logistics, CMDB, and reporting teamsCollaborate with finance and procurement to validate shipment costs, support reconciliation processes, and manage invoicing coordinationSupport user-acceptance testing for both logistics and CMDB enhancements by preparing test data, scheduling sessions, and capturing feedbackRequired Skills & Experience
8+ years of project coordination or PMO support in IT implementations, supply-chain / logistics, or ITAM / CMDB projectsFamiliarity with IT Asset Management concepts and endpoint device–lifecycle workflowsBasic understanding of ServiceNow integration principles (IntegrationHub, REST API patterns)Working knowledge of CMDB best practices : data modeling, Transform Maps, reconciliation, and analytics readinessProficiency with project-management and collaboration tools such as Jira, Confluence, and Microsoft TeamsExceptional organizational skills and meticulous attention to detailPreferred Skills
Experience coordinating CMDB maturity or data-governance initiatives on a regional or global scaleKnowledge of hardware-logistics providers’ APIs and authentication mechanisms (OAuth2, API-key)Exposure to Agile / Scrum frameworks, including sprint planning and backlog refinementFamiliarity with analytics / dashboard tools for CMDB reportingSoft Skills
Strong verbal and written communication to engage diverse stakeholder groupsProactive problem-solving aptitude with a focus on risk identification and mitigationAbility to juggle multiple priorities and strict deadlines in a fast-paced environmentCollaborative mindset and excellent interpersonal skills to foster team alignmentResults-oriented approach with a keen sense for data quality and governance