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Appian Support Engineer

Appian Support Engineer

Capital NumbersDindigul, IN
17 hours ago
Job description

We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2 / L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences.

Key Responsibilities :

  • Provide L2 / L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning .
  • Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
  • Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases .
  • Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations .
  • Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution.
  • Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.
  • Participate in on-call rotations and ensure timely resolution of critical incidents .
  • Ensure adherence to SLAs , security compliance , and change management processes .
  • Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices .

Required Skills & Qualifications :

  • 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform .
  • Strong understanding of Appian architecture, components , and deployment pipelines .
  • Experience with Appian 21.x or later versions.
  • Proficiency in troubleshooting SAIL interfaces , process models , and Appian integrations .
  • Experience with Appian DevOps tools such as Jenkins , Git , or Automated Deployment Manager (ADM) .
  • Working knowledge of SQL , REST APIs , and web services integration .
  • Exposure to monitoring tools like Splunk , AppDynamics , or Dynatrace .
  • Strong communication , analytical , and problem-solving abilities.
  • Desired Skills :

  • Appian Certified Associate Developer or higher certification.
  • Experience working in Agile / Scrum environments.
  • Exposure to cloud platforms such as AWS or Azure , and containerization technologies like Docker or Kubernetes .
  • Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow , JIRA ).
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    Support Engineer • Dindigul, IN

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