Supply Chain Executive

Position : Supply Chain Executive

Location : Malad (W), Mumbai

Department : Operations

Position Summary :

The Supply Chain Executive will be responsible for managing the end-to-end order processing workflow and handling product returns efficiently. This role ensures seamless coordination between internal teams, logistics partners, and customers to maintain operational accuracy.

Key Responsibilities :

• Process daily customer orders on the company’s ERP or OMS platforms (e.g., Unicommerce, Shopify, etc.).
• Coordinate with warehouse teams to ensure timely order dispatch, inventory allocation, and shipment tracking.
• Maintain up-to-date records of order status, cancellations, and reshipments.
• Oversee return order initiation, pickup scheduling, and product quality checks upon return.
• Reconcile returned inventory and update systems to reflect stock changes.
• Work closely with the finance team for refund / replacement processing and dispute resolution.
• Analyze return trends to identify product or courier-related issues and suggest corrective actions.
• Collaborate with cross-functional teams to ensure operational efficiency and data accuracy.
• Liaise with courier partners for shipment-related escalations, delays, or claim settlements.

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