Sales specialist -it saas

Role Overview :

We are looking for an experienced Assistant Manager – Service Delivery (IT Projects) to oversee delivery for enterprise IT and Saa S clients. The role involves managing multiple projects with Project Leads, ensuring seamless execution, team performance, and client success. The candidate will play a pivotal role in scaling IT accounts, driving delivery efficiency, and building long-term client relationships.

Key Responsibilities :

• Project Delivery & Performance
• Own delivery for all IT vertical projects, ensuring timely, high-quality lead generation.
• Collaborate with Project Leads to plan, execute, and review project performance.
• Monitor lead pipeline health, quality compliance, and adherence to client SLAs.
• Ensure team utilization and manage project profitability.
• Team Management
• Manage a team of Project Leads and Associates handling IT / Saa S accounts.
• Build technical know-how of IT industry use cases, buyer personas, and lead qualification criteria within the team.
• Conduct structured training sessions on IT / Saa S lead generation techniques.
• Client Management & Relationship Building
• Act as the delivery SPOC for IT / Saa S / BFSI clients.
• Lead regular client calls, provide insights on campaign progress, and recommend improvements.
• Build trusted client relationships and support