Fault Management

About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.Job DescriptionFault management / configuration of Cloud / 5G CJob Responsibilities & CompetenciesTechnical skillsHands on experience in different VAS Platforms like SMSC, MMSC, VMS, Browsing.End to end understanding on prepaid charging. Like voice call, SMS & data call online charging concept.Knowledge on IVR call flow for prepaid activations and recharge etc.Good working experience on Linux, including all commandsDatabase skills on any RDBMS, clear concepts and simple query execution, SQLIP basics and understanding of concepts and working on IP v4 and V6Protocol knowledge of SS7, MAP, SIP,CAMEL and DIAMETERUnderstanding on virtualization concept and their use in various telecom domains. Knowledge on Openstack, VMware virtualization.Concept of containerization and its use. Difference of virtualization & containerization.Ability to write complex scripts including shell and PerlAbility to work extensively on Wireshark toolIP basics and understanding of concepts and working on IP v4 and V6Role requires tasks majorly listed below (but not limited to)Provide 24 / 7 L1 / L2 support on relevant elementsPerform L1 / L2 fault and service restorationPerform L1 / L2 fault investigations and root cause analysis to resolve issues within SLAs.Input into Incident Reports and Problem ManagementUpdate TT with L1 / L2 fault information, impact analysis and rectification.During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessaryCollect and analyses required logs and traces during and post fault investigationsSupport other L2 domain teams in identifying faultsDevelop, maintain and perform L2 Health Checks and scriptsDevelop and maintain L2 technical processes and toolsEnsure backup of all elements as per Back-Up policyAssist performance team in troubleshooting of Network performance issues and customer faults, CPDs.Review plans and results of IOT, SW release and feature testingReview regression test plan, specifications and results for SW updatesImplementation of SW updates including review release notes, impact / risk assessments,Maintain network baseline document set eg life cycle database for all elementsReview technical documentation / notes and faults descriptions from Vendor and implement workarounds / fixes as requiredMaintain known issue list / Risk RegisterImprove optimization of alarms, counters and thresholds.Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.Review, awareness and approval of CR activity and participate in Daily CR Review meetingsUsage data collection and controlPerform System Performance monitoring and analysisProvide Operational Acceptance for new elements being introduced into the networkProvide data for pre-sales supportQualificationsBE Electronics and Telecommunication or equivalentWorking with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.JobManaged Services - Service Operations SpecialistPrimary LocationIndia-India-Tamil Nadu-ChennaiOther LocationsIndia-India-Uttar Pradesh-NoidaScheduleFull-time