We are having an opening for Senior Project Manager -Infrastructure, Service Delivery & Cloud at our Mumbai location.
Job Summary :
The Project Manager Infrastructure, Service Delivery & Cloud is responsible for end-to-end planning, execution, and delivery of enterprise-scale IT programs across infrastructure, service assurance, cloud modernization, and endpoint transformations. This role spans multiple geographies and involves direct coordination with global business and IT teams, system integrators, OEMs, and managed service providers. The incumbent ensures alignment to timelines, budgets, and business outcomes while maintaining governance across internal and partner-led tracks.
Key Responsibilities :
Program Planning & Mobilization
- Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
- Define project charters, detailed WBS, and RACI aligned to global delivery models.
Execution & Delivery Management
Drive execution of infrastructure and service delivery projects including :Global data center transitionsActive Directory and network consolidationsCloud migrations (IaaS / PaaS / SaaS)Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)Conduct daily standups, weekly reviews, and issue resolution forums.Governance, Reporting & Risk Management
Track milestones, dependencies, and delivery metrics through PPM tools.Report status to executive stakeholders and ensure escalation frameworks are triggered.Maintain risk registers, mitigation plans, and change logs.Vendor & Partner Coordination
Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.Monitor vendor SLAs and enforce delivery expectations.Budget & Commercial Control
Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.Documentation & Compliance
Maintain project artefacts, SOPs, meeting notes, and audit logs.Ensure compliance with ITIL, GxP, SOX, and internal governance models.Specialized Knowledge Requirements
In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery modelsExperience in managing large cross-border IT projects and global rolloutsExpertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)Understanding of ITIL, Agile / Waterfall delivery methods, and compliance frameworksFamiliarity with pharma or regulated environments is preferredInternal Stakeholders and Nature of Interaction
Global CIO / Head of Infrastructure / Head of Service Assurance : Program reporting, prioritization, escalationsIT Business Partners & Regional IT Heads : Coordination of business alignment, site readiness, stakeholder engagementCybersecurity, Compliance & Quality Teams : Risk approvals, GxP validations, audit supportFinance, PMO & Procurement : Budget planning, invoice sign-offs, commercial trackingExternal Stakeholders and Nature of Interaction
System Integrators (SIs), Managed Services Providers (MSPs) : SoW delivery, workstream updates, escalationsOEMs & Technology Partners : Technical workshops, onboarding support, deployment reviewsExternal Auditors / Consultants : Project evidence submission, controls validationExternal Interaction %
40% of time involves collaboration with vendors, partners, and consultants across geographiesNature of Communication
Executive status reports, steering committee presentations, RCA documentationVendor SoW walkthroughs, project onboarding kits, change request documentationTactical coordination through daily reviews, dashboards, and trackersRole Played in Negotiations
Co-leads contract discussions, SoW finalization, change request evaluations with vendor partnersPartners with Procurement and Legal to close commercials and delivery termsKey Decision-Making Expected
Timeline commitments, phase-wise delivery splits, and budget allocation per streamRisk acceptance levels and mitigation triggersTechnology stack choices and tool rollout plans within project guardrailsKey Challenges for the Role
Managing multi-country deployments with differing infra maturity and timezone alignmentCoordinating across internal teams and external vendors with varying delivery culturesDriving compliance across regulated and non-regulated environments concurrentlyBalancing schedule pressure with resource availability and change impactExtent and Nature of Innovation Required
High : Includes driving agile delivery within traditional infra programsIntegrating project analytics dashboards and predictive issue managementLeveraging automation and templates to streamline onboarding and governanceEnabling cross-tower project transparency and digital program management maturityJob Requirements
Educational Qualification :
Bachelors or Masters degree in Information Technology, Engineering, or equivalentCertifications :
PMP or PRINCE2 Certified (mandatory)Agile / Scrum Master certification preferredITIL Foundation / Intermediate beneficialExperience :
10+ years of project / program management experience, with at least 5 years in infrastructure / cloud / enterprise tool projectsSkills :
Strong project planning, stakeholder engagement, and risk managementExperience working across cultures, vendors, and geographiesExcellent verbal and written communication skillsComfort with executive reporting and multi-project dashboardsTravel Requirement :
Up to 30% based on deployment, review meetings, and partner coordinationEducational Qualification : Masters in Information Systems, Engineering, or related field
Specific Certification : PMP, PRINCE2, Agile / Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred)
Skills :
Strong project planning, stakeholder engagement, and risk managementExperience working across cultures, vendors, and geographiesExcellent verbal and written communication skillsComfort with executive reporting and multi-project dashboards
Experience : 12-15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma / healthcare preferred)
