Assistant Manager

Upselling :

Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.

Cross-Selling :

Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services to existing customers.

Customer Engagement :

Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.

Market Analysis :

Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.

Collaboration :

Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.

Performance Tracking :

Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell / cross-sell initiatives.