Manager - Employee Relations
ConfidentialBengaluru / Bangalore22 days ago
Job descriptionLead and manage complex workplace investigations, partnering with internal stakeholders including but not limited to HR Business Partners, Legal, HR Compliance, and drafting comprehensive investigative reports. Provide guidance, education, and coaching to people leaders on employee relations best practices and effective employee communication techniques. In partnership with management team, assign cases to team members and review investigative resolutions upon closure to ensure sound documentation and closure procedures were followed. Provide guidance and recommendations to people managers on a variety of subjects, including but not limited to performance management, involuntary terminations, conflict resolution, policy and procedure interpretation. Recommend appropriate courses of action to resolve conflicts and issues effectively and consistently across the organization, creating and monitoring aftercare plans through completion. At the direction of ER leadership, help design and / or deliver ER-related training programs for various stakeholder groups which may also include facilitation of ER programs in person or virtually. Identify operational gaps, recommending and implementing process improvements to enhance the ER division's overall effectiveness and efficiency. Serve as an escalation point within the ER team for Employee Relations investigations and requests for guidance. Appropriately assess risk, demonstrating consideration of Maximus values by applying sound ethical judgment, escalating, managing and reporting issues timely and appropriately. Utilize metrics and data to identify trends and take steps to address employee behaviors proactively in collaboration with HR Business Partners and business leaders.
Qualifications :
- Bachelor's degree in related field required, advanced degree or professional designation preferred.
- Minimum of 8-10 years related HR experience required.
- Advanced knowledge of human resources practices, techniques, and standards.
- Extensive demonstrated experience conducting workplace investigations and training team members on processes and practices.
- Strong organizational and people management skills.
- Ability to analyze data, evaluate facts, handle sensitive information, multitask multiple investigations.
- Strong negotiation / influencing, problem-solving, oral and written communication skills required.
- Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
- Excellent written and verbal communication skills.
- Experience with Service Contract Act (SCA) populations preferred.
- Ability to manage high level of confidentiality and experience handling PII and PHI.
Skills Required
Data Analysis, Employee Relations, Conflict Resolution, Investigations, Performance Management
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Manager Employee Relation • Bengaluru / Bangalore