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Medical Information Services Manager
Medical Information Services ManagerViatris • Bengaluru, Republic Of India, IN
Medical Information Services Manager

Medical Information Services Manager

Viatris • Bengaluru, Republic Of India, IN
6 days ago
Job description

Position Title : Manager / Senior Manager – Global Medical Information

Function : Global Medical Services

Location : Bangalore

About Viatris :

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via :

  • Access – Providing high quality trusted medicines regardless of geography or circumstance;
  • Leadership – Advancing sustainable operations and innovative solutions to improve patient health;

and

  • Partnership – Leveraging our collective expertise to connect people to products and services.
  • Every day, we rise to the challenge to make a difference and here’s how the Manager / Senior Manager- Global Medical Information role, will make an impact :

    Role Purpose :

    As a Manager – Global Medical Information, you will lead and support a team of Medical Information professionals while also contributing individually to the development of scientific content, literature analysis, and customer response strategies. This hybrid role combines leadership with hands-on operational responsibilities to ensure the delivery of high-quality, compliant, and customer-centric medical information globally.

    Key Responsibilities :

    Managerial Responsibilities :

  • Lead and mentor a team of Medical Information Specialists, fostering a culture of excellence, collaboration, and continuous learning.
  • Oversee the development, review, and maintenance of Global Scientific Response Documents (GSRDs) and Local Standard Response Documents (LSRDs).
  • Represent the Medical Information function in cross-functional and global product teams, contributing to strategic planning and customer engagement initiatives.
  • Drive innovation and process improvements in medical information delivery, content management, and digital platforms.
  • Ensure compliance with global regulatory standards, internal SOPs, and pharmacovigilance requirements.
  • Lead or contribute to global and regional projects, working groups, and initiatives with enterprise-wide impact.
  • Provide strategic insights and business intelligence through regular reporting and stakeholder engagement.
  • Individual Operational Responsibilities :

  • Author, review, and maintain GSRDs and LSRDs, ensuring scientific accuracy, clarity, and alignment with global standards.
  • Conduct high-quality literature searches and critically evaluate scientific data to support medical inquiries and content development.
  • Respond to escalated or complex medical inquiries from internal and external stakeholders, ensuring timely and balanced communication.
  • Maintain and update literature search pools and reference libraries in global platforms.
  • Serve as a subject matter expert (SME) for assigned products and therapeutic areas, providing guidance to peers and cross-functional teams.
  • Participate in the development and delivery of training programs for internal teams on medical writing, literature evaluation, and inquiry handling.
  • Collaborate with global colleagues to identify local requirements and contribute to continuous improvement initiatives.
  • Monitor customer trends and insights through regular interactions and contribute to therapeutic area strategy via quarterly reports and team meetings.
  • Position Accountability Scope :

    Position scope : Global

    Qualification and Experience :

  • Bachelor’s degree in Pharmacy, Medicine, or Life Sciences;
  • advanced degree (e.G., M. Pharm, PhD) preferred.

  • 5+ years of experience in Medical Information or Medical Affairs, including 2+ years in a leadership or mentoring role.
  • Strong understanding of global regulatory frameworks, compliance standards, and scientific communication practices.
  • Demonstrated ability to manage both strategic and operational responsibilities effectively.
  • Proficiency in CRM / CMS platforms, data analytics, and literature search tools.
  • Excellent communication, leadership, and analytical skills.
  • Fluent in English (written and spoken);
  • additional languages are a plus.

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    Manager Manager • Bengaluru, Republic Of India, IN

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