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International BPO

International BPO

LoosersAmravati, IN
17 hours ago
Job description

Job description - International BPO

About the Role :

We are seeking a dynamic and motivated International BPO to join our team in the US virtual construction industry. This role

involves identifying new business opportunities, managing high-value client

accounts, and ensuring exceptional customer service delivery. You will be

responsible for developing strategies, building relationships, and handling

customer inquiries and issues with professionalism and efficiency.

Key Responsibilities :

  • Identify Opportunities : Explore new markets, clients, and partnerships in the

US high-tech construction industry.

  • Develop Strategies : Design and implement plans to access new opportunities

    • and grow the business.

  • Build Relationships : Maintain and nurture long-term client relationships to drive

    • customer satisfaction and loyalty.

  • Customer Outreach : Make outbound calls to potential clients to establish

    • rapport and generate business leads.

  • Follow Scripts : Adhere to standardized communication scripts to ensure

    • consistency and compliance.

    Skills and Abilities :

  • Excellent verbal and written communication skills in English (US accent

    • preferred).

  • Strong relationship-building skills with the ability to connect with business

    • teams in various US states.

  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficient with basic computer skills and customer relationship management

    • (CRM) tools.

  • Strong problem-solving and conflict-resolution skills.

    • Experience :

  • Prior experience in the US calling process (customer support, sales, etc.) is

    • highly preferred.

  • Experience in handling outbound and inbound calls is mandatory.

    • Soft Skills :

  • Strong interpersonal and communication skills.
  • Patience, resilience, and a positive attitude.
  • A team-oriented mindset with a focus on collaboration.

    • Preferred Traits :

  • Willingness to work night shifts or flexible hours as per US time zones.
  • Familiarity with the US market, culture, and communication styles.

    • Additional Information :

  • Comprehensive training on our services will be provided to eligible candidates.
  • Performance-based incentives are available for top performers.

    • Perks and Benefits :

    1. Competitive compensation with performance-based incentives

    2. Outstanding career growth opportunities

    3. Exposure to international projects in the USA and Canada

    4. Work with top general contractors globally

    5. Health and accidental insurance

    6. 5-day work week (Saturday and Sunday fixed off)

    7. Cab pickup and drop for Gurgaon locations

    8. Sabbatical leave options

    9. Business bonus and gratuity benefits

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    International Bpo • Amravati, IN