Technical Support Engineer

Roles & Responsibilities :

Relevant Experience Looking for 2-5 Yrs

Education : B.E / B.Tech / B.Sc (Computers / Electronics) / BCA / BBA

Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,

1 : Actively participates in support of incoming calls

• Continuously demonstrates a truly empathetic concern for customer issues

2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.

4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.

5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills :

1 Proficient in US Accent and English Language, both Verbal and written.

2 A track record of self-improvement and growth mindset

3 A demonstrated logical approach to troubleshooting

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals

Minimum Qualification

Must have completed B.Sc (Computers / Electronics) / BCA / BBA or equivalent