L3 Network Engineer - Routing & Switching

Description :

Key Responsibilities :

• Provide L3 escalation support for issues on varied platforms like :
• Palo Alto, Juniper, Cisco, Fortinet switches, routers and firewalls.
• Wireless solutions like Cisco / Xirrus.
• VPN concentrators, WAN accelerators.
• Load-balancers, SD WAN technologies.
• Cloud networking and replication technologies.
• Responding to network management alerts as escalated from L1 teams and working with clients to resolve the issues.
• Ensure adherence to Managed services SLA while resolving network related tickets and also follow the best possible ticket hygiene practices.
• Provide support to Design / Implementation team in design of network solutions as required by the customer utilizing multi-vendor technology scenarios in consultation with the projects and sales teams.
• Be able to develop availability, capacity and utilization trends, engage customer to showcase value of upgrading environments to address gaps.
• Represent the networks team on customer calls to present ISSQUARED capabilities, processes and technical capabilities in the network tower.
• Engage in operational projects like upgrades, vendor platform changes etc.
• Provide pre-sales support to sales teams as needed for Managed services RFPs.
• Analyze existing networks and equipment and identify opportunities for improvement and solutions that meet business requirements.
• Document existing and new networks and create SOP / TSG for junior members of the team. Be responsible for training the team.
• Ability to learn and understand new solutions and platforms for support.
• Ability to partner with onshore team members to jointly develop, implement and support solutions.
• Be available on-call for emergency support.
• Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations.
• 4-12 years experience with at least 2 years as L2 network engineer.
• Deep knowledge of firewalls design philosophies, implementation methodologies, rule management and integration with other edge devices like accelerators, IDS / IPS etc. Special skills in Juniper, Fortinet and Palo Alto preferred.
• Understanding of the network security requirements in a cloud based environment as well as impact of mobile devices and endpoint management concerns.
• Good communication and coordination skills to manage relationships with internal teams,customers, consultants and vendors.
• Process and result oriented, problem solving, decision and execution focused.

Working conditions : Flexible to work under US EST / PST time zone.

(ref : hirist.tech)