Implementation Consultant

About the Role

As an Implementation Consultant at Chargebee, you will be the trusted advisor and technical guide to our customers throughout their onboarding journey. You will play a pivotal role in translating complex business requirements into scalable billing solutions, ensuring a smooth configuration, integration, and go-live process. Working across customer segments and regions, you’ll drive successful implementations by leveraging your technical expertise and problem-solving capabilities—delivering measurable value and outstanding experiences to our customers.

Key Responsibilities

• End-to-End Implementation Ownership : Lead the customer onboarding process from requirements gathering to go-live, ensuring a seamless and timely implementation experience.
• Business Analysis & Documentation : Collaborate with customers to define and document business requirements based on deep dives, integrations, and data migration needs.
• SOW Management : Support the creation and execution of the Statement of Work (SOW), aligning deliverables with customer goals.
• Project Execution : Drive project delivery through regular video calls, email communications, and Slack engagement with customers.
• Issue Resolution : Identify gaps and proactively solve issues during implementation by collaborating with internal teams (Support, Engineering, Product, etc.).
• Time-to-Value (TTV) Focus : Strategically reduce onboarding timelines while maintaining a high bar for customer satisfaction.
• Product Consulting : Act as a subject matter expert and provide strategic recommendations to customers for optimizing their billing infrastructure .
• Continuous Learning : Stay up to date with Chargebee’s evolving product features to provide cutting-edge solutions .
• Operational Excellence : Maintain accurate time tracking, CRM hygiene, project documentation, and deliver timely weekly status reports.
• Knowledge Sharing : Maintain clear and comprehensive internal documentation to ensure seamless transitions and team alignment.

Skills & Qualifications