Technical Support Team Manager

Looking for 10-13 years of L1 Support experience

• Technically skilled in IIS, monitoring, and alerting tools Datadog ,
• Power automates(power script), AWS / Azure, ticketing tools like ServiceNow or any tools
• They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project, previous exp in 24 / 7 and 24 / 5 production L1 support projects
• Analyzing incidents or services, updating resolution notes
• Adaptability to learn new technologies like salesforce
• Excellent communication skills- since they should directly interact with stakeholders
• Experience in managing or handling managed service projects