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AX Technical Senior Lead

AX Technical Senior Lead

HCLTechLudhiana, Punjab, India
14 days ago
Job description

Role : AX Technical Senior Lead (Microsoft Dynamics AX -Axapta)

Notice Period : Immediate to 60 days

Location : PAN INDIA

CANDIDATE MUST BE WILLING TO WORK ON AX 2012 TOOL

Years of Experience : 7 to 10 years

Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.

Skills Required :

  • Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.
  • Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
  • Will be required to prepare technical specification documents for customizations and bug fixes.
  • Ensure technical support documents are complete and fixes are delivered successfully as per the plan.
  • Involvement in the Release / upgrade / implementation cycle as needed.
  • On-going monitoring and investigation of Dynamics AX 2012 and D365 systems
  • Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.
  • Able to perform AX application performance tuning using AX and SQL tools
  • Ability to work collaboratively as part of an existing delivery team
  • Conduct analysis to triage the assigned issues and escalate as required
  • Provide research, advice and opinion regarding ERP issues and associated risks
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
  • Aim to align response times with team SLA's delivering a consistently high quality of service
  • Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
  • Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Able to customize SSRS reports in Dynamics AX
  • Provide pre-go live and post go live end user support.
  • Any other reasonable duties as required by leaders in the business
  • Upload SFTP development and problem solving.
  • (Internal and External), all Business Units
  • Support and Development vendors
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Technical Lead • Ludhiana, Punjab, India

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