Sr. Technical Support Engineer - NGSIEM

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role :

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.

The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

Location : Bangalore (Hybrid)

What You'll Do :

Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.

Demonstrate ownership of customer's concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.

Communicate effectively with internal and external stakeholders. Work with Product experts to fix bugs or enhance product features.

Manage time effectively to meet or exceed operational goals.

Learn cutting edge technologies and gain product knowledge.

Create / Share Knowledge articles and contribute to mentoring / training efforts.

May be scheduled to work on shifts / Weekends / holidays as per the business requirement.

What You'll Need :

Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field

5-10 years' experience in Product Technical Support role supporting Global enterprise customers

Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences.

Outstanding oral and written communication skills.

Commitment to continuous learning and staying updated with new product features.

Customer focus, Analytical thinking and Logical troubleshooting aptitude.

Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.

Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc

Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

Required Technical Skills (SIEM / SOAR) :

Strong understanding of SIEM technology - Log ingestion, Log Parsing, correlation rules, query optimization, etc.

Experience with API integration, REST APIs and troubleshooting.

Third Party tool integrations, API troubleshooting, custom connector support.

SOAR Playbook deployment, workflows and integrations.

Knowledge of Database Query language (eg. SQL) and Regex

Understanding of JSON / YAML

Performance Tuning and Optimization

Proficiency in at least one scripting language (Python, PowerShell, Shell)

Any SIEM / Security Certifications would be a plus.

Bonus Points :

Knowledge of MITRE ATT&CK framework

Experience with Version control systems (Git)

Experience with cloud platforms and deployments (AWS, AZURE, GCP)

Expertise in container administration & orchestration

Knowledge of common security tools and technologies

Understanding of security best practices and compliance requirements

#LI-NR1

Benefits of Working at CrowdStrike :

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

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Skills Required

Api Integration, Yaml, Siem, SOAR, Python, Json, Shell, Powershell, Rest Apis